Friday, 20 June 2014

From us to you – your chairs journey!

We are always out and about meeting new suppliers and manufacturers, we strive to constantly evolve our range with the highest quality products available and choose our business partners very carefully.

Our new Berkeley chair, for example, was added to our range after lengthy negotiations with the managing director of one of the largest office chair manufacturers in the UK. 

Once we have agreed to sell the item on our site it is back to Winnington House armed with photographs, spec sheets and various other important data to add to our website.  This  all combines to give you the most data possible to proceed with a confident and informed purchase.
As soon as we have included all relevant information on our latest product the item is now added as live to our website and is available to buy.

The product now remains on our site permanently or until removed (occasionally a manufacturer may ask us to remove a product temporarily if they suffer from supply issues).  

When an order arrives for one of our chairs the payment is processed by our accounts dept  who then inform our sales team that a payment has been received and an order needs to be sent out. 

Our sales team forward the order on to the relevant manufacturer who then  send the chair out (normally by a third party courier such as City Link or Parcel Force).

The chair is delivered safe and sound to our  customer as soon as possible (different manufacturers have varying lead times for delivery but most of them quote 24-48 hours from point of order).  

And that’s it! 

We like to try and keep things simple and straight forward. Our sales team also offer an after sales service to deal with any queries or problems that may arise (every once in a while a customer may need advice on how to set up their chair or may wish to order spares such as castors or different arms etc).  A quick email to us, or phone call, is all that is needed and we strive to deal with your request as swiftly and efficiently as possible. 

Our office hours are 09:00 - 17:30 Monday to Thursday and 09:00 - 17:00 Friday.

Speak soon! 

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