Tuesday, 25 October 2011

So, here we go. My first blog.

Social media has become such a huge part of the on line revolution that we have to jump aboard.
I guess i'd better introduce myself. I am Mark Turner and i run the show day to day here at theofficechairshop.co.uk.

For me this provides a great opportunity to get closer to our friends. By friends i guess i mean customers and potential customers.
I have had many discussions about how we close the gap, bring our friends in closer, let them get to know us and feel secure using us. This could be the answer.

As a customer you are faced with a dazzling choice of potential on line stores. They could be run by a huge team in a flash office or a con man in his bedroom, how do you know?????

Honestly i don't know but if you're like me, sceptical, you'll do your homework. Google them, see what comes up. Call them maybe? How do they treat you on the phone? Do they sound bothered?
Anyone can build a website these days. My 11 year old son has dabbled at building one primary school.

So, once you've researched the company and feel safe, what next?
How do you make the purchasing decision? All you have is a picture and a basic description that seems to suggest the item it the best thing ever made.
That's another tricky one but i always read product descriptions with a cynical attitude. 
I am fully aware the seller is trying to sell so isn't going to tell me about the bad points. You have to work them out for yourself.
Read between the lines, assume the worse and don't buy if you're not sure.
I always encourage people to call us and we will gladly talk about any of the office chair, office desks or anything else we sell. If we're not sure we can find out. It's not hard but customer service will be a discussion for another time!!

We have some ideas for site development that go along the lines of 360 degree video clips of the office chairs, close ups, features etc. These all take time and cost money but i think they close the gap and help you see more about the chairs and office furniture we offer. 
You still can't actually touch the fabric on an operator chair or feel the leather on a leather executive chair but you will be able to get a much better idea of how the chair works, what the levers do and that kind of thing.

So that's it for now. I'll add some features etc as we go on. See how it goes. Feel free to add any comments or questions. You can contact me through our main site on the link above.


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